FAQ1. How to book a hotel?
- Use our search engine to find the hotel that best suits your criteria. Find and press the button “book online” on the bottom of the hotel’s page. Fill in the form carefully; make sure that You write your e-mail correctly, as we will send you a reply with detailed information for your reservation. Please have in mind that your reservation is complete the moment You receive an e-mail with confirmation from us.
2. Can I make a reservation over the phone?
- You have to fill the booking form carefully, because we need your full details to finish your reservation. Sorry, but we are unable to finalize your reservation over the phone.
3. Can I make reservations for more than one hotel room at a time?
- Yes you can. Our booking form allows multiple room bookings.
4. How do I pay?
- We require payment in advice for most of the hotels listed in our web site. Please follow the instructions of your assistant to complete the payment.
- We accept Visa, MasterCard & AMEX credit cards. You can also pay by bank transfer, but the transaction has to be done at least four days before the arrival date.
5. Airport pickup
- You should make a demand for our airport pick up service at least 48 hours before your arrival time. Make sure that you send us correct flight number and time of arrival.
6. How do I find my hotel?
- You can see the address of each hotel listed in SofiaHotels.net. You can also see the exact location of the hotel on the map.
7. What happens when I get to the hotel?
- Unless otherwise stated our representative has arranged the payments for your accommodation. All you have to do is to check in the hotel under the name, you gave us.
8. What happens if I want to amend or cancel reservation?
- You can cancel or amend your reservation 48 hours before your arrival date. Otherwise, a penalty for the amount of the first night of your stay will be charged by the hotel. If you do not show up at the hotel you will be charged a fee equivallent to 2 night's accommodation.
9. Can I book other services through SofiaHotels.net?
- Yes you can. SofiaHotels.net website has a lot more to offer than just hotel reservations, this is what makes us special and different!
Please ask your agent for other travel arrangements in Bulgaria!
Feel free to contact us if you have more questions.